Refund & Cancellation Policy
Last updated: September 2026
1. Free trial
Every plan starts with a free trial on a demo MT5 account you provide — no card required and nothing is charged during the trial. You can decide not to continue at any point during or after the trial with nothing owed.
2. Cancellation
You can stop using AURAX at any time. Cancelling stops future renewal — it does not automatically refund time already paid for on the current billing period, except where required by law.
3. Refunds
Per our Terms of Service, fees are non-refundable once a billing period has started, unless required by applicable law. If you believe you were charged in error, contact billing support and we will review it.
4. What happens when a plan expires or isn't renewed
When your trial ends or a paid period lapses without renewal, the license for that MT5 account pauses: the EA stops opening new positions on that account. Positions already open at that point remain at your broker and are not automatically closed by AURAX — you retain full access to manage them directly in MT5 regardless of your AURAX plan status.
5. Payment methods & currency
Prices on this site are listed in USD. Live, confirmed payment processing is being finalized — this page will be updated with accepted payment methods once a payment provider is active in production. See our Pricing page for current status.
6. What a plan does not cover
A plan is a license to run AURAX on one MT5 account plus portal access. It does not include a brokerage account, trading capital, or any broker fees, spreads, swaps or commissions — those remain between you and your broker regardless of your AURAX billing status.
Owner/legal placeholder
The exact refund window (if any beyond "non-refundable once billed"), chargeback handling process, and jurisdiction-specific consumer-refund rights have not yet been confirmed by the AURAX owner/legal review and are not stated here as final. This policy reflects only what is already committed in the published Terms of Service.