Contact & support

The fastest, confirmed way to reach us is the support ticket system inside your portal — it attaches your account and bot status automatically. Mailboxes below are a secondary route for questions before you sign up.

Already a client? Open a ticket in your portal.

Go to Support after logging in. Our team sees your account and bot status alongside your message, which is the quickest way to get an accurate answer.

Not a client yet, or prefer email?

These mailboxes route to the right team by topic. Response times are not yet published — for anything account-specific, an in-portal ticket after registering will typically get you an answer faster.

Billing

billing@aurax.trade

Plans, invoices, payment methods, cancellation.

Technical / EA

support@aurax.trade

Installation, license activation, bot behaviour.

Security

security@aurax.trade

Report a vulnerability or suspicious account activity.

General

contact@aurax.trade

Anything else, including press or partnership questions.

Never send us these — by email, ticket, or any channel

Your AURAX account password, or your MT5 investor/master password
A full license key screenshot when a partial reference will do — ask support what's needed first
Card numbers, bank details, or seed phrases/private keys for any wallet

AURAX staff will never ask you for these over email, chat, Telegram or a support ticket.

For details on how we handle the information you send us, see our Privacy Policy.